Supporting our customers during Coronavirus (COVID-19) pandemic.

At ABBE we are committed to continue to support our customers during Coronavirus (COVID-19) pandemic.

As September approaches and life in centres returns to some sort of normality, we thought we would remind you of our approach to supporting our centres.

Business Continuity Approach:

ABBE is in the fortunate position that all of our staff are able to work from home; this is at the heart of our business approach over the coming weeks and months. We have proven technology & procedures in place to enable this. We have contingency plans in case any member of staff is incapacitated due to illness.

The information below outlines how we plan to continue working with our centres:

Contact Information:

We will be able to continue to answer your phone calls on our main number 0121 331 5174.


We will maintain access to the ABBE Inbox. All enquiries should be directed to


We will continue to process CRFs as they are received at ABBE and will produce an electronic tif. certificate so learners have a record of their achievement.

We will, however, be despatching printed certificates on a monthly basis. We aim to continue printing certificates on a monthly basis until we are able to return to our offices. Should we be presented again with a full isolation policy by the Government, we may be unable to maintain this service. However, we will notify our centres of this.

Property Services Apprenticeship Frameworks

This is a reminder that the Property Services Apprenticeship frameworks at both Level 2 and 3 have expired. The frameworks expired on 31 July 2020, however, the qualifications which sit within the frameworks are still open for learner registrations, they are:

  • ABBE Level 2 Certificate in Property: Residential Property Letting and Management (CertRPLML211) – 600/1003/4
  • ABBE Level 3 Diploma In Property: Residential Property Letting and Management (DipRPLML311) – 600/0988/3
  • ABBE Level 2 Certificate In Property: Sale of Residential Property (CertSORPL211) – 600/0990/1
  • ABBE Level 3 Diploma In Property: Sale of Residential Property (DipSORPL311) – 600/1002/2

All if the above qualification have a review date of 31/03/2021. Should these qualifications be withdrawn prior to that date ABBE will inform centres at least 6 months in advance of that date.

ABBE Customer Satisfaction Survey REMINDER

We sent a survey to all centres w/c 3 August 2020.

We are interested in capturing your views on our qualification provision and service. We would be grateful if you could spare a few minutes to complete the survey for us.

The survey focuses on several aspects of our business and aims to capture your responses so that we can act to improve or change our business approach.

We will not share your views or opinions with anyone outside of ABBE.

There are 20 questions in this survey.

The survey closes on 30 September 2020

If you have not received a copy of the survey and would like to take part please email and we will send you a copy.

CITB NVQ Consolidated Assessment Strategy Dispensation under COVID-19

CITB Consolidated Assessment Strategy has been updated and guidance has been issued to account for restrictions on contact during Covid-19 and dispensation for learners displaced in the current economic climate.

This strategy effects the following ABBE qualifications:

  • Level 2 Certificate in Understand Insulation and Building Treatments
  • Level 2 NVQ Certificate in Insulation and Building Treatments Cavity Wall Insulation
  • Level 2 NVQ Certificate in Insulation and Building Treatments Loft Insulation
  • Level 2 NVQ Certificate in Insulation and Building Treatments Draught Proofing
  • Level 3 NVQ Diploma in Building Control Technical Support
  • Level 3 NVQ Diploma in Town Planning Technical Support
  • Level 6 NVQ Diploma in Building Control
  • Level 6 NVQ Diploma in ConservationAppendix 3 of the consolidated assessment strategy has been updated to include extra-ordinary events.

The addendum gives guidance on the use of alternative evidence capturing that centres may choose to use, e.g. video evidence etc. to allow for social distancing. The updated Assessment Strategy details the increased scope to use simulation or displaced workers/ apprentices, so that they can still finish their qualification if they are close to completing but are then made redundant.

This additional support and special assessment arrangements can be used for the period 1st July 2020 until 31st December 2020.

The CITB Consolidated Assessment Strategy can be found in the centre area on our website.

The following qualifications are now live for learner registrations:

  • ABBE Level 2 Certificate in Building Control Business Administration and Customer Care
  • ABBE Level 4 Diploma in Building Control Site Inspection and Plan AssessmentFor further information on these qualifications please visit our website , here you will find the specification and you will also be able to find centres who are offering these qualifications.


In light of the disruption caused by Covid-19 to the sitting of examinations, we are researching the possibility of implementing an on demand, online, electronically proctored examination system.

This system allows learners the flexibility of taking their exam in any suitable environment (e.g. at home or in the office), only requiring an internet connection, a webcam and software. The system ensures the security and validity of the examination.

We will update you further on this as soon as we have more news.
If you are interested in being involved with this development, please contact

ESFA guidance for providers on delivering 16-19 study programmes in 2020/21

The ESFA has issued their updated guidance for providers on delivering 16-to-19 study programmes in the 2020-21 academic year.

You can view the guidance here.

The Health and Safety Executive issue more guidelines for COVID-19

Social distancing and making your workplace COVID-secure
Social distancing means keeping people apart to help reduce the spread of coronavirus.

You must ensure that workers and other people visiting your workplace understand and comply with the measures you put in place and that your workplace is COVID-secure.

Although HSE regulates in Great Britain, the rules on social distancing may be different in devolved nations. You should check the public health guidance that applies in England, Scotland and Wales.

For construction sector specific guidance towards protecting your workforce during the pandemic, go to the Construction Leadership Council (CLC) Site Operating Procedures (SOP V5).

CLC’s SOP are based on Government guidance on Working safely during Coronavirus (Covid-19) – Construction and other outdoor work; other restrictions and advice may apply in Scotland and Wales.

Disinfecting work areas during the coronavirus outbreak

You can help to control the spread of COVID-19 by cleaning and disinfecting larger spaces such as changing, eating and rest areas.

Fog, mist, vapour or UV treatments may be suitable options for cleaning and disinfecting larger spaces, in order to help control the spread of coronavirus.

Any use of these treatments for these purposes should form part of your COVID-19 risk assessment, while users must be competent and properly trained.

Read HSE’s guidance on selecting the correct treatment.

Draft Building Safety Bill published

20 July saw the publication of the government’s draft Building Safety Bill, which aims to create the biggest change in building safety for a generation by putting in place new and enhanced regulatory regimes for building safety and construction products, and ensuring residents have a stronger voice in the system.

The draft Bill also names HSE as the new Building Safety Regulator.

Find out more, about what this means in this press release.

For the latest news and information go to HSE’s Building Safety webpage and subscribe to our free building safety email bulletin

Customer Contacts

As always, please feel free to send the ABBE Newsletter to any colleagues in your business who you think would benefit from this information. Alternatively please contact us on with your email details in order for us to add them to our distribution list.

Many Thanks

Copyright © 2020 ABBE, All rights reserved.
Newsletter August 2020

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